Privacy Policy and Personal Data Processing

We collect only the information necessary to provide quality services, calculate order costs, and handle inquiries.

• Data you provide voluntarily:

  • Full name.

  • Contact phone number.

  • Email address.

  • Delivery details (city, post office number, or exact address).

  • Company information (name, tax ID), if ordering as a legal entity.

• Data collected automatically:

  • IP address, browser type, operating system.

  • Cookies (for analytics and proper website operation).

  • Behavioral data on the Website (pages viewed, time spent).

Your personal data is used exclusively for the following purposes:

• Providing consultations, calculating print run costs, and processing individual packaging orders.

• Processing, confirming, and dispatching orders.

• Contacting you to clarify design details, payment terms, and delivery.

• Accounting and tax record-keeping (for B2B clients).

• Improving Website performance and analyzing marketing campaign effectiveness.

We strictly maintain the confidentiality of your data and do not sell it to third parties. Data may only be shared in the following cases necessary to fulfill our obligations to you:

• Delivery services: postal operators (e.g., Nova Poshta, Ukrposhta, Delivery) or courier companies for delivering your order.

• Payment systems: for online order payments on the Website (payment card data is processed by secure payment gateways — we do not store it).

• By legal requirement: upon an official and lawful request from Ukrainian state or law enforcement authorities.

We take all necessary technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure.

• The Website uses the SSL (Secure Sockets Layer) security protocol, which ensures data encryption during transmission.

• Database access is restricted to authorized Company employees who have signed a non-disclosure agreement (NDA).

Data is stored for exactly as long as necessary to fulfill the purposes stated in this Policy, or in accordance with Ukrainian legislation on accounting record retention.

The Website uses cookies — small text files stored on your device. They help us remember your preferences, collect anonymous analytics, and improve usability. You can disable cookies at any time in your browser settings.

In accordance with the Law of Ukraine 'On Personal Data Protection', you have the right to:

• Know the sources of collection and location of your personal data.

• Receive information about the conditions for granting access to your data.

• Access your personal data.

• Request modification or complete deletion of your data from our system.

• Withdraw consent to personal data processing.

To exercise your rights or request data deletion, please email us at: office_volynpack@ukr.net.

We reserve the right to periodically update this Policy. All changes are published on this page with the date of the last update. We recommend checking this page from time to time.